Support ticket lifecycle from open to resolved, tracked against SLA targets.
Open tickets
23
▼ 6 resolved today
Avg. first response
11 min
▼ 2 min vs last week
SLA compliance
96.4%
last 30 days
Open tickets4 rows
| Ticket | Client | Priority | Status |
|---|---|---|---|
| TCK-5510 | s.kimani | High | In progress |
| TCK-5511 | m.wanjiru | Medium | Waiting on client |
| TCK-5512 | a.otieno | Low | Resolved |
| TCK-5513 | j.mwangi | High | In progress |